What Actually Worked: A Couple Stay at La Zebra Boutique Beachfront Hotel in Tulum When We Needed Days That Felt Alive in 2026

"UPDATED REVIEW FROM A REPEAT GUEST I had such a great time at La Zebra last year, I decided to book it again with the hopes everything would've remained the same. I guess nothing stays the same and no two trips are alike. We had an unfortunate incident on route with our transportation breaking down due to a flat tire which set the tone for the trip. Luckily Juan Carlos, the best employee at this place saved the day for us. Service in the restaurant and on the beach wasn't good at all regardless of attempts by some of the Managers to oversee it. Food quality appeared to be not as high. Security needs to be better in preventing some "deals" that were happening right in front of our eyes while trying to relax beachfront and regardless of how pretty or tranquil a place appears on the surface, this activity represents a threat to guest safety. I wasn't thrilled with our room which was number 8 and farthest from the beach (although there really is no bad room as all of them have ocean views) however certain priorities should be in place for repeat guests. Everyone at the front desk is warm and welcoming and Juan Carlos in particular is the glue that is currently holding La Zebra together. He really was the saving grace for us this time around, always upbeat and ready to solve any problem that came his way; service with a smile. He also recommended the best restaurants for a local, authentic experience and found another more reliable transportation company to take us back to the airport. He really is at another level of what you'd expect from a hotel in this class. While I absolutely adore every part of Mexico, the culture, the food and the people, the infrastructure of Tulum cannot support the number of guests, hotels and the continuous building that's ongoing here, inevitably affecting the guest experience. La Zebra has probably had to make some adjustments and perhaps if this was my first trip there I wouldn't have been able to feel the areas in which they've scaled back or have chosen to not address some things in need of improvement . Still it remains a gorgeous place in a perfect location in a beautiful country."

"This hotel is nothing short of amazing. The grounds were immaculate, the service was impeccable, the staff was friendly, helpful, and professional...and the food experiences we will remember forever. As mentioned, the grounds were immaculate, and the decor was bright and fun. The beach cabanas and water are straight out of a movie. The resort is great for couples and, at the same time, very family-friendly. We initially planned numerous excursions and other off-site activities, but once we arrived, we only left the resort for dinner a few nights and shopping during the day. It's so wonderful you don't need or want to leave. We were greeted by Juan Carlos and Lucy when we checked in, and they were so helpful throughout the stay. Before arrival, they were very responsive to our questions about the area, restaurants, and potential excursions. During our stay, they were a delight to visit with and always provided top-notch guidance on our questions. The food at Le Zebra was unbelievably good. You have to experience The Chef's Table, it's a must. Chef's Table is an eight-course tasting menu with beverage pairings and is great value. We hesitated initially because of the price, but we realized it also included tax and service fees, so the meal cost was roughly $140 USD per person. We were also still trying to figure out the conversion rates. The experience was worth every penny and was our favorite meal of the trip. To put this into perspective, we also ate at three Michelin-star restaurants (ARCA, Casa Banana, and Hartwood) within walking distance from the hotel. Chef Eleazer and Chef Jacobo are masters of their craft and their passion for the culinary arts is present during every interaction. They presented each of the eight courses and detailed the local ingredients and historical significance in the local cultures. It was so fun. Ulises was our server during Chef's Table and also throughout numerous breakfasts, lunches and cocktail hours. He was so friendly, bright and cheerful it was an absolute joy to meet him. When we had to say goodbye it felt like we were leaving a friend. We also took advantage the Tortilla and Salsa class. Chef Jacobo led us during this experience, and he was so much fun. Again, the culinary passion and joy he brought to the experience was just as good as the fresh salsa, tortillas and mojito. Additionally, while we were there, we had access to the sister property next door, Lula. We used the workout facilities, took a cold plunge, and enjoyed breakfast one day. It was also excellent. There was so much more to do at both properties; we just didn't have time during our 6 days, which sounds crazy. I can't say enough good things about this property, the staff, and the overall experience. I hope you enjoy your stay as much as we did!"

"A Perfect Stay with Exceptional Service and Delightful Artwork My partner and I recently stayed at La Zebra Hotel for one night, and it was an unforgettable experience. From the moment we arrived, the staff made us feel more than welcome. The bell boys, front of house team, and even the manager went above and beyond to ensure our stay was comfortable and enjoyable. La Zebra is a family-oriented hotel and as a couple we were warmed and delighted to see a fun playground for kids. We have rarely seen such beautiful balance between families, singles and couples at a beach resort. The Zebras created an almost perfect vibe for everyone. We had dinner at the restaurant, which was delicious, and the complimentary breakfast the next morning was equally special. We also enjoyed drinks and lunch on the beach, where Carlos provided exceptional service—he truly made our beach experience special. The hotel itself is beautiful, and we were particularly impressed by the artwork throughout the property and a thoughtful design touches in our room. The bar, restaurant, the upstairs chill area, and even our room were adorned with pieces that added a unique and artistic touch to the overall vibe. Another highlight was the complimentary drinks and herbal tea, which were a lovely way to unwind after adventures in Tulum. Additionally, we were grateful for the late checkout, which allowed us to make the most of our time at the hotel. Overall, La Zebra exceeded our expectations in every way. The combination of excellent service, beautiful surroundings, and thoughtful artistic touches made our stay truly memorable. We can’t wait to return and recommend La Zebra to our friends!!!"

"My husband and I had an amazing time staying at La Zebra hotel, a cute and luxurious boutique hotel. The rooms were spacious and comfortable, offering breathtaking views of both the beach and the jungle. The hotel staff provided exceptional service, cleaning our room during the day and preparing it for the night by closing the curtains, setting up the bed, and leaving delicious treats and tea. The staff was incredibly friendly and cheerful, always checking if we needed anything and promptly attending to our requests. The hotel's restaurant was a highlight, serving delicious authentic Mexican food with an amazing view of the beach. While we thoroughly enjoyed our stay, there were a couple of things to note. The amount of seaweed on the beach prevented us from swimming, which is an issue affecting many Caribbean beaches and not the hotel's fault. Additionally, the prices seemed to be catered to tourists, with meals being significantly more expensive than in the US. The surrounding resorts, restaurants, and stores offered similar pricing, and Tulum city is not within walking distance, leaving limited options for exploring without taking a cab, which costs around US$60 for a round trip. Overall, La Zebra hotel provided a wonderful and memorable experience, and we would highly recommend it for a luxurious and relaxing getaway."

"My partner and I looked at SO many options before booking La Zebra. We wanted to experience Tulum in a relaxed way. After reading reviews (like this one, I hope!), we landed on La Zebra thanks to its humble, family-friendly, safe, and gorgeous location. A week or two before our stay, the concierge WhatsApped asking if we had any questions, needed transportation, or wanted help booking activities/restaurants. This was incredibly helpful and made us feel so welcome. Arriving at La Zebra is like a dream. The staff immediately welcomes you with complimentary drinks and gives you a quick tour of the grounds. Our room was SPOTLESS, big, and gorgeous for the two of us. The bed was very comfortable, the AC worked like a charm and the shower, well, I'll let you see for yourself. My partner was on the fence about getting the plunge pool LOL we used it every single day, multiple times a day. The staff maintained the water, foot bath, and area around the pool. This is your sign: get the plunge pool. Each room opens to the direction of the ocean, with a few overlooking the ocean. We didn't get a room with a view, but in fact, we liked it better because it offered us the privacy we wanted. All plunge pool rooms are on the ground floor-- it's like walking out into paradise. The staff is incredible, warm, hardworking, and so friendly-- the waiters, cabana crew, front desk, room service, and everyone in between. The food is SO FRESH, local, and made with love. Will return soon <3"

"Colibri Hotels you should be so proud of yourself! Folks, I never feel compelled to leave reviews but I can't help myself. We had the most wonderful time on our holiday to Tulum! If you are a no kid family or group do not let the fact that Le Zebra is a kid friendly hotel stop you from staying here. My wife and I barely noticed that there were kids at the hotel! I don't know maybe we got lucky and every family had the most well behaved children in the world.... This place was non-stop hospitality from the moment we checked in until the moment we left! We are so grateful for Ricardo, Esteban, Daniel, Chef Lalu, Pablo, Cairo, Abraham, and Carlos (sorry if I left anyone off) for taking care of us! We absolutely loved getting to know the staff and their stories. We were blown away by their love of Le Zebra, and the commitment they make to providing world class service. Colibri, you have hired some of the most wonderful humans I have ever met in my life. Make sure you enjoy one of their experiences - we did the Salsa and Tortilla making class. It was amazing! Fresh mojitos made with real sugar cane juice. Fresh salsa with fire roasted ingredients made with a lava molcajecte by hand. Fresh masa from multi-color corn! We had a blast! Concierge was able to help us book a last minute driver for transportation to town, the ruins, and cenote tour. They gave us a bunch of recommendations on places to eat and some of their favorite cenote to visit. Turndown service is amazing - local chocolate, warm tea and the diffuser help guide you to a restful night's sleep. We contemplated balcony vs plunge pool and opted to go with just the balcony ocean facing room. It was a pure treat to wake up to the sound of crashing waves. Each morning I meditated, listened to books and watched the sun rise. Definitely in a quieter part of town but walkable to Arca, Heartwood, Be Tulum (all of these places have the MOST incredible food). Cheers and good traveling!"

"This place is paradise! We stayed for a week in the Beachfront Plunge Pool room and we couldn't be happier with our choice. La Zebra is truly a luxury boutique hotel with the ideal location, impeccable hospitality and delicious food. The room was beautifully decorated and the housekeeping staff kept it sparkling clean through our stay. The turndown service was a warm touch and we really appreciated the little surprise treats every evening. The room came with a reserved beach bed which was amazing. The beach bar staff were so friendly and prompt with keeping our mezcalita glasses full! We loved the restaurant as well. Special thanks to Felipe, Roger and German who were all so polite, knowledgeable and gave great recommendations. Another great perk is we could walk to the neighboring Lula hotel and get resident rates on their wellness classes (AMAZING studio!) and fantastic spa treatments. We also appreciate La Zebra promoting local artists by displaying their vibrant pieces on the property. We will definitely be visiting again! No complaints!"

"The hotel staff, location, quality of food, decor, and peaceful beach vibe are all exceptional! The beach staff and especially Marco bring strong skills to make sure you enjoy the day and are never without a cold drink or delicious food while chilling directly in front of beautiful blue water and sugar sand beach. The room air conditioner works very well and the housekeeping staff are discrete yet keep attention to detail to ensure you are comfortable in your room. The front desk staff are very capable and are ready to help with any question or issue that might arrive. Private hotel parking is available and is located directly across the street. Great place for a Tulum vacation for couples or families without the loud obnoxious party scene!"

"Absolutely loved La Zebra Tulum! The vibe is relaxed and bohemian. Perfect if you're looking to unwind and disconnect. The wellness activities (yoga, meditation) were amazing. Food options were great with lots of fresh, local ingredients."

"Originally we walked in for coffee and we liked the experience so much that we decided to switch hotels. The quality of the food is really good and the service was great for each and every order during our stay. The room was spacious, the bed comfortable and totally soundproof. We really enjoyed our stay and la zebra would be our choice again if we were ever to return to Tulum. While checking in we had to sign a form stating that we would not sell or buy drugs. We're almost 50 and our main hobby is bird watching so that was a bit special."

"Wow what a fabulous place - nestled among the jungles of Tulum, this hotel is great across the board. We had a very nice room with the in-ground hot tub/pool - we were able to gather around the pool in the evenings unwinding from the day and getting ready for the Tulum dinner clubs. The tub/ground level access also made it very easy to get down to the beach and restaurant. The restaurant itself - amazing! Nice views, stellar service, and excellent food! There were options for everyone including those in our group who were plant based or had food allergies. The beach area also had special shaded day beds with easy beach access (safe, well kept) and food/drink service. The location of the hotel was also excellent - we were very walkable to the dinner clubs Rosa Negra, Gitano, Toro etc and other popular spots like Sinner and Taboo. Lots of miscellaneous food and drink options were nearby and even public paid parking within walking distance for visiting guests. Another highlight was the spa - three of us were able to get massages at the same time (they brought in additional staff to accommodate us!) and then relax on the shaded rooftop afterwards. The front desk service and other staff across the hotel were amazing as well. We loved the in room perks like the robes, pool towels, bug spray, water for brushing etc. The only thing that would be nice if they were able to provide more drinking water or at least have some options for grab & go or refillable type water that wasn't only a part of the minibar. We didn't get to participate in the available programming like yoga and dance lessons, but we will definitely be back to enjoy the hotel and its activities again in the future."